Berdiri sejak 1970, STIE Perbanas Surabaya merupakan perguruan tinggi unggulan yang menghasilkan lulusan yang mampu terjun di bidang bisnis dan perbankan yang berwawasan global. Berdiri dibawah naungan Yayasan Pendidikan Perbanas (Perhimpunan Bank-Bank Umum Nasional) Jawa Timur. 
A. RIWAYAT PENDIDIKAN
| S-1 | S-2 | S-3 | |
| Nama Perguruan Tinggi | Universitas Jember | UGM | Universitas Indonesia |
| Bidang Ilmu | Manajemen | Manajemen | Manajemen |
B. PENELITIAN
| No. | Tahun | Judul Penelitian |
Sumber Pendanaan |
| 1 | 2003a | ”Efek Mediasi Komitmen Multidimensional pada Aktivitas Relationship Marketing dan Retensi dalam Organisasi Sosial. | STIE Perbanas Surabaya |
| 2 | 2003b | ”Kepuasan Pelanggan pada Perguruan Tinggi : Mengukur Kinerja Kualitas dari Perspektif Pelanggan | STIE Perbanas Surabaya |
| 3 | 2003c | ”Pengaruh Desiminasi Pengetahuan Organisasional dan Komitmen pada Perilaku Ko-produksi dalam Organisasi Kemahasiswaan Ekstrauniversiter. | STIE Perbanas Surabaya |
| 4 | 2003 | ”Implementasi Relationship Marketing melalui Word Wide Web pada Perguruan Tinggi di Indonesia,” | STIE Perbanas Surabaya |
| 5 | 2003 | Service Quality and Customer Satisfaction in Higher Education: Developing Quality Performance from Customer Perspective. | STIE Perbanas Surabaya |
| 6 | 2003d | ”Service Quality in Higher Education: Developing Quality Education through Satisfaction,” | STIE Perbanas Surabaya |
| 7 | 2003e | “Implementasi Relationship Marketing dalam Meningkatkan Komitmen pada Organisasi Kemahasiswaan di Surabaya. | STIE Perbanas Surabaya |
| 8 | 2004 | ”Kualitas Jasa, Kepuasan Pelanggan dan Respon Perilaku dalam Pendidikan Akuntansi. | STIE Perbanas Surabaya |
| 9 | 2005 | “Orientasi Pasar melalui Internal Marketing dalam Meningkatkan Komitmen Pelanggan Internal”, | STIE Perbanas Surabaya |
| 10 | 2006 | Aktivitas Relationship Marketing : Fenomena dan Pengaruhnya pada Perilaku Keanggotaan dan Komitmen dalam Organisasi, | STIE Perbanas Surabaya |
| 11 | 2007 | Memahami Dinamika Kepuasan Kerja, Komitmen dan Retensi : Studi Pada Pengajar Pendidikan Pra Sekolah, | STIE Perbanas Surabaya |
| 12 | 2008 | Aktivitas Relationship Marketing: Operasionalisasi dan Implementasi dalam Organisasi. | STIE Perbanas Surabaya |
| 13 | 2008 |
The Student Lifestyle of Higher Education :The Implication for Managing Student Activities and Services, |
STIE Perbanas Surabaya |
| 14 | 2009 | Relationship Marketing on Universities: Challenge of Higher Education in Indonesia, | STIE Perbanas Surabaya |
| 15 | 2009 | The Role of Trust and Values in Service Quality-Loyalty Model in Banking Industry, | STIE Perbanas Surabaya |
| 16 | 2009 | Pemetaan (segmentasi) Nasabah Perbankan Islam di Surabaya : Hubungan antara Manfaat yang Dicari dan Aspek Demografi | STIE Perbanas Surabaya |
| 17 | 2010 | E-Survey on Service Quality of University: Promotion of E-Technology Based Services, | STIE Perbanas Surabaya |
| 18 | 2010 | The Role of Bank Branch Facing Global Business : Empiric Study of Perception of Banking Employee in Indonesia, | STIE Perbanas Surabaya |
| 19 | 2011 | Benefit Sought in Higher Education: Bases for Establishing Service Quality Standard, | STIE Perbanas Surabaya |
| 20 | 2011 | Internal Marketing On Sales Unit: The Effect Of Control And Role Ambiguity On Indonesian Salesperson Performance, | STIE Perbanas Surabaya |
| 21 | 2011 | Factors Influencing to Intention to Buy Extension Brand: Study On Banking Services | STIE Perbanas Surabaya |
| 22 | 2012 | The Shifting of Students’ Benefit Sought in Selecting University in Indonesia: The Efforts to Improve Customer Value, | STIE Perbanas Surabaya |
| 23 | 2012 | Relationship Marketing: Meta-Analysis Of Development And Methodology Classification.. | STIE Perbanas Surabaya |
| 24 | 2012 | Lifestyle Segmentation : The Comparison of Conventional and Islamic Banking Customer in Indonesia, | STIE Perbanas Surabaya |
| 15 | 2013 | Lifestyle Segmentation : The Comparison of Conventional and Islamic Banking Customer in Indonesia | STIE Perbanas Surabaya |
| 16 | 2015 | Independent Value Creation : Concept, Activities and Implications, | STIE Perbanas Surabaya |
| 17 | 2015 | Understanding Customer Co-creation: Grouping, Characteristic and Implication, | STIE Perbanas Surabaya |
C. PUBLIKASI PENELITIAN/ARTIKEL
| No. | Judul Artikel Ilmiah | Nama Jurnal | Volume/Nomor/Tahun |
| 1 | E-Survey on Service Quality of University: Promotion of E-Technology Based Services, | International Journal of Business and Information, | 6 /1/ 2010 |
| 2 | Lifestyle Segmentation : The Comparison of Conventional and Islamic Banking Customer in Indonesia, | Journal of Distribution Science, | 10/8/2012 |
D. PENYAMPAIAN MAKALAH PADA PERTEMUAN/SEMINAR ILMIAH
| No. | Nama Pertemuan Ilmiah / Seminar | Judul Artikel Ilmiah | Waktu dan Tempat |
| 1 | 2011 in The 2011 International Conference on Asia Pacific Business Innovation & Technology Management | Marketing of Private University Facing Global Economy: Balancing International Standard and Sustainability | Bali, Indonesia on January 23-25, 2011 |
| 2 | International Conference “ Managing Excellence for Emerging Global Paradigm in Business & Technology | Benefit Sought in Higher Education: Bases for Establishing Service Quality Standard | July 15-16 2011 at Indore, India |
| 3 | The 9th International Conference on Multinational Enterprises | Internal Marketing On Sales Unit: The Effect Of Control And Role Ambiguity On Indonesian Salesperson Performance | College of Business , Chinese Culture University, Taipei, Taiwan, R.O.C. on March 28-30, 2011 |
| 4 | BAI 2011 International Conference on Business and Informatio | Factors Influencing to Intention to Buy Extension Brand: Study On Banking Services | Bangkok, Thailand, July 4-6, 2011 |
| 5 | The Shifting of Students’ Benefit Sought in Selecting University in Indonesia: The Efforts to Improve Customer Value | 2td International Conference on Business and Banking, and CSR-UN Conference | 2-3 February 2012, Bali, Indonesia |
| 6 | the 3rd International Conference On Business And Economic Research (3rd ICBER 2012), | Relationship Marketing: Meta-Analysis Of Development And Methodology Classification | 12-13 March 2012, Bandung. |
| 7 | The Summer 2012 International Conference | Lifestyle Segmentation : The Comparison of Conventional and Islamic Banking Customer in Indonesia | Seoul Korea, 13-16 July 2012, |
| 8 | The China Marketing International Conference | The Mediating Effects of Customer Value on the Relationship of Co-production and Satisfaction | Xuzhou, Jhiansu, China, 12-15 July 2013. |
| 9 | The Asia Pacific Marketing and Management Conference | Co-creation Activities in Higher Education Services: The Mediating Role of Trust | Kuching, Sarawak, Malaysia, 20 – 22 November 2013. |
| 10 |
The 4th International Conference on Management, Finance and Entrepreneurship |
Independent Value Creation : Concept, Activities and Implications, |
Indonesia, Medan, 11 - 12 April 2015 |
| 11 |
The 1th Annual International Conference on Multidiciplinary in Management |
Understanding Customer Co-creation: Grouping, Characteristic and Implication, , |
Bangkok, Thailand, 30-31 October 2015 |
E. PENGHARGAAN YANG PERNAH DIRAIH
| No. | Jenis Penghargaan | Institusi pemberi Penghargaan | Tahun |
| 1 | The 3th Winner on Acer E Learning Competition | Acer | 2008 |
| 2 | Distinguished Paper Award in The 2010 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology (e-CASE & e-Tech 2010) | International, Knowledge Association of Taiwan (KAT) | 2010 |
| 3 | The Best Paper and The Winner Award in Lomba Penulisan Ilmiah and Seminar in Forum Riset Perbankan Syariah II | Bank Indonesia | 2010 |
| 4 | The Best Paper Award in The BAI 2011 International Conference on Business and Information | BAI | 2011 |
| 5 | Distinguished Research Award in The Summer 2012 International Conference | Korea Distribution Science Association (KODISA), | 2012 |
F. PENULISAN BUKU
| No. | Judul | Penerbit | Tahun |
| 1 | Marketing in Pratice | Ghalia | 2010 |
G. ORGANISASI
| No. | Organisasi | Jabatan | Tahun |
| 1 | ISEI Surabaya | Anggota | Sekarang |